Cancellation and refund policy

Until you pay, you can cancel by closing the payment window. Nothing is charged. Once a payment is confirmed, the code is issued at once and the order is complete, so it can't be cancelled after that.

• Failed payments. If money left your account but no code was issued, Razorpay or your bank normally reverses the payment by itself within 5 to 7 working days. If it doesn't, tell us and we refund it in full.
• Duplicate payments. If you were charged more than once for the same order, we refund the extra payments in full.
• Wrong amount. If you were charged more than the total shown before you paid, we refund the difference.
• Service not as described. If the playground doesn't work as described and we can't put it right within a reasonable time, or we stop offering it before your paid access ends, we refund the unused part of what you paid.

A code is a digital product that is delivered as soon as it is paid for. So, apart from the cases above, we don't refund:

• a code or group code once it has been issued, whether or not anyone has used it;
• unused seats on a group code, or unused days of access;
• access that ended because its time ran out, or an account closed for breaking our terms.

The code printed in the SQL book is free, so there is nothing to refund.

Email help@kdvtutors.org, or use the contact page with the topic "A payment or invoice". Include the invoice number or the Razorpay payment ID, and the email address you paid with. We acknowledge your request within 48 hours and give you a decision within 7 working days.

We refund through Razorpay to the account or card you paid with. Banks usually show the money within 5 to 7 working days after we send it. If the refunded payment had a GST tax invoice, we issue a credit note against it.